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The Sartorius Group is a leading international partner of life science research and the biopharmaceutical industry. Our technologies help making the development and production of new drugs faster and more efficient, so that more people have access to better medicine. As one of the fastest-growing global life science companies, we are looking for people who share our ambition and want to make a contribution in a vibrant environment.


We are seeking a customer focused Inside Product Applications Specialist for our Application Services Team at our headquarter in Göttingen, Germany (Sartorius Stedim Biotech). In this position, you will be responsible for offering remote overall product expertise, application knowledge and technical support for our USP product portfolio. The main mission is to ensure successful application, implementation, qualification, and use of our products, by supporting sales and Field Application Specialists.

  • Provide technical and applications support to internal and external customers primarily via remote communication methods such as telephone, e-mail, video, HoloLens or live chat
  • Clearly explains methods and techniques of installing, handling and operating Sartorius Stedim Biotech (SSB) products to customers via remote communication methods
  • Reply to public tenders in conjunction with In-House Sales and Sales Support
  • Recommend Sartorius Stedim Biotech (SSB) solutions in response to customer inquiries and provide information to Sales Support to enable them to provide quotations on complete systems
  • Review & comment on customers' User Requirement Specification documents for SSB products
  • Remotely troubleshoot customer problems with SSB products, resolving issues to customer satisfaction
  • Coordinate and support customer meetings at Sartorius application center

  • Graduate in Biotechnology, Life/Biological Sciences or Biomedical/Chemical engineering
  • First experience within the biopharmaceutical industry (Upstream processing/GMP preferred) preferred
  • Product and application expertise preferred
  • Hands on experience for key applications
  • Ability to effectively interface with product/project/division management
  • Ability to interact at various levels (sales, technical, users)
  • Ability to multi-task and prioritize activities accordingly
  • Excellent communication and presentation skills
  • Fluent written and spoken German and English are a prerequisite
  • Computer proficient in Windows-based software package including Word, Excel, PowerPoint and Outlook
  • Identification with our core values: Sustainability, Openness, Enjoyment

Wir bieten

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. More than 11,000 employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:

  • Attractive compensation: German Metalworkers' Union IG Metall collective agreement with a 35-hour workweek, annual vacation and Christmas bonuses, company pension plan with deferred compensation, cafeteria allowances and discounted Jobticket pass for using the train and bus, as well as benefits for leasing a bike or a car
  • International career opportunities: A global network offering seminars and training sessions. A mentor will be at your side to help you "get to know the ropes"
  • Work-life balance: flextime, working from home, on-site company-related children's day care center
  • Generously sized company cafeteria and Italian bistro serving homemade ice cream
  • Health management: medical check-ups, sports groups, back training, height-adjustable desks
  • Intelligent work environment: Open-space offices and the latest equipment, green campus, roof terraces, break rooms featuring different themes for relaxing